Currently when viewing logs in Vero, its only possible to see up to 30 days worth of data. This is not enough to debug issues in every case, more than 30 days worth of logs should be accessible.
Telnyx Marketing: Apologies, the update on this one slipped through, thanks for the reminder! We have released the ability to download all logs for an individual profile, see details here: https://getvero.canny.io/changelog/download-all-customer-logs
We will update this ticket shortly to reflect that release.
Tan Pine
•
Jul 8, 2020
This is becoming more and more urgent for us to be able to pull logs for specific cases - in this case, I need to see a set of emails that were sent to a user 60 days ago - understand the load and reason to not serve them up all the time, but we should be able to pull specific logs as needed!
Coral Deer
•
May 7, 2020
This would be super helpful for us at OA too.
Yellow Mirror
•
Jan 30, 2020
definitely a huge blocker for my team and I right now!
Copper Pickle
•
Dec 19, 2019
Agreed with Saphira! I would like to have more visibility into the data we are collecting in our campaigns. Would love to have this time frame to at least 90 days out
Orange River
•
Dec 19, 2019
Only being able to see 30 days of logs is a constant blocker for our team. This would save a lot of time!
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Comments7
Cyan Toaster
Sep 26, 2023
Chris Hexton has this been completed?
Rory Colsell
Sep 27, 2023
Telnyx Marketing: Apologies, the update on this one slipped through, thanks for the reminder! We have released the ability to download all logs for an individual profile, see details here: https://getvero.canny.io/changelog/download-all-customer-logs
We will update this ticket shortly to reflect that release.
Tan Pine
Jul 8, 2020
This is becoming more and more urgent for us to be able to pull logs for specific cases - in this case, I need to see a set of emails that were sent to a user 60 days ago - understand the load and reason to not serve them up all the time, but we should be able to pull specific logs as needed!
Coral Deer
May 7, 2020
This would be super helpful for us at OA too.
Yellow Mirror
Jan 30, 2020
definitely a huge blocker for my team and I right now!
Copper Pickle
Dec 19, 2019
Agreed with Saphira! I would like to have more visibility into the data we are collecting in our campaigns. Would love to have this time frame to at least 90 days out
Orange River
Dec 19, 2019
Only being able to see 30 days of logs is a constant blocker for our team. This would save a lot of time!